Help & Contact us

Placing a Click & Collect order is easy – just order online, then pick up your bag of goodies from your preferred store! Here’s how:

1. First things first, add your favourite products to your shopping bag and proceed to checkout (just like you usually would when placing an online order).
    
2. If available, select Click & Collect as your preferred delivery method at checkout. Please note that not all products are available for Click & Collect.
    
3. Select your preferred MECCA store as your collection point.
    
4. Once your order is placed, you will receive an email from us to let you know that your order has been received and when it will be ready to collect. Your Click & Collect order will usually be ready to collect within 2 hours, so keep an eye on your inbox. If you can't see it, make sure to check your 'Junk' folder.
    
5. Head to your selected MECCA store to collect your new beauty! Don’t forget to bring your phone to show your 'Ready For Collection' email or SMS, as well as valid photo ID.