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How do I make a return in-store?
Making a return in-store? Here’s how, in just a few easy steps.
- Double check that you meet the return conditions in our Returns Policy.
- Return the item in-person within 90 days of your purchase date at any Mecca Cosmetica, MECCA MAXIMA, MECCA in Myer (Australia only) or MECCA store.
Purchased your item with Afterpay or PayPal Pay in 4?
- You will be able to return your item in-store or via post.
Purchased your item with Alipay in Australia?
- You will be able to return your items in-person at any Mecca Cosmetica, Mecca Maxima or MECCA store (excluding MECCA in Myer). If you wish to receive a refund for any cancelled service bookings, this can also be done in-store (excluding MECCA in Myer).
Still got questions? We’re here to help!
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Still need help? Get in touch!
- Chat live with our Customer Care team from 10:00am – midnight NZDT daily. They're on standby and ready to help!
- Call our Customer Care team on 0800 882 443 (free call New Zealand). We're available daily from 8:00am – 6:00pm NZDT.
Just fill in the form below or email us at hello@meccabeauty.co.nz and we'll get back in touch as soon as possible. Please note that all fields are mandatory unless they're marked optional. If you’re a journalist reaching out with a media enquiry, email us at PR@mecca.com.au. Please note that email address is not monitored on weekends or public holidays. When you contact us, we will collect and handle your personal information in accordance with our Privacy Policy.
