Customer Care

Questions about shipping?

Here's what you need to know about delivery methods, timeframes and further shipping information.

We’re updating the systems at our warehouse in Aotearoa New Zealand to be better than ever, so there may be a delay of up to five working days on online orders made between 12 June and 1 July. We’re working hard to get your favourite beauty to you as soon as possible, and we'll send you an email when your order is on its way.

Don't want to wait? Shop online and select Click & Collect to pick up your MECCA order in-store, (usually within 24 hours).