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What would you like to know?
I have lost my receipt, can I still make a return?
To be able to return or exchange a product you must provide a valid proof of purchase (such as a receipt, e-receipt, Beauty Loop account history or gift receipt). If you have lost your physical receipt, please reach out to our Customer Care team who may be able to assist you in locating a proof of purchase.
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Still need help? Get in touch!
- Chat live with our Customer Care team from 10:00am – midnight NZDT daily. They're on standby and ready to help!
- Call our Customer Care team on 0800 882 443 (free call New Zealand). We're available daily from 8:00am – 6:00pm NZDT.
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