Help & Contact us
What would you like to know?
Can I change or cancel my order after it has been placed?
Once you have placed your order, unfortunately you won’t be able to make any changes, additions or amendments.
We want you to be happy with everything you purchase from MECCA, so if your order has already been processed and you wish to return an item, you’re welcome to do so in line with our Returns Policy.
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Need help with something specific? Here are some useful links for common queries.
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Still need help? Get in touch!
- Chat live with our Customer Care team from 8:00am – 10:00pm AEDT daily. They're on standby and ready to help!
- Call our Customer Care team on 1800 007 844 (free call Australia). We're available daily from 8:00am – 6:00pm AEDT.
Just fill in the form below or email us at hello@mecca.com.au and we'll get back in touch as soon as possible. Please note that all fields are mandatory unless they’re marked optional. If you’re a journalist reaching out with a media enquiry, email us at PR@mecca.com.au. Please note that email address is not monitored on weekends or public holidays. When you contact us, we will collect and handle your personal information in accordance with our Privacy Policy.
