Terms & Conditions

Booking Terms and Conditions

• 1. General

  1. MECCA operates a website located at www.mecca.com and the MECCA app (collectively, the Sites). These terms and conditions (which can be accessed in full by clicking on each of the headings below) (Terms), the Website Terms and Conditions, the Beauty Loop Terms and Conditions, the Privacy Policy, any other terms and conditions and policies that you may find on the Sites, and any applicable laws or regulations, govern your booking and use of a service provided by MECCA, including:
     1. a service provided by the MECCA team at a MECCA Aesthetica store (MECCA Aesthetica Service);
     2. a FaceGym service provided by the MECCA team at participating MECCA stores (FaceGym Service);
     3. a brow service provided by the MECCA team at participating MECCA stores (Brow Service); and
     4. a lash service provided by the MECCA team at participating MECCA stores (Lash Service),
     5. a masterclass service provided by the MECCA team at participating stores (Masterclass Service)
     6. a service provided by the MECCA team as part of MECCA Beauty Atelier at participating stores (MECCA Beauty Atelier Service)
        (each of the above being a Service).
  2. Unless stated otherwise, these Terms do not govern your use (or proposed use) of any services (Third Party Services) provided by a third party (including a concession partner) (Third Party Provider) within a MECCA store (including a MECCA Flagship store), including when those services are delivered by a Third Party Provider as part of a MECCA Beauty Atelier Service. Your use of the Third Party Services is governed by the terms and conditions of the respective Third Party Provider.
  3. For the purpose of these Terms, MECCA, we, us, or our means:
     1. MECCA Brands Pty Ltd for Services provided in a MECCA store located in Australia; or
     2. MECCA Brands NZ Pty Ltd for Services provided in a MECCA store located in New Zealand.
  4. You should read these Terms carefully before booking or using any Services. We encourage you to consult our Help section or please contact our Customer Care team here, if you have any particular questions in relation to these Terms.
  5. By booking or using a Service, you acknowledge that you have read, understood, and agreed to these Terms. If you book any Services on someone else's behalf, including on behalf of a customer under the age of 18 (Minor), you represent that you have the authority to do so, and accept these Terms, on their behalf.
  6. If you are booking a Service on behalf of multiple individuals (a Group Booking), you represent and warrant that:
     1. you have obtained the informed consent of each individual included in the Group Booking;
     2. each individual has been made aware of, and accepts, these Terms;
     3. you are authorised to accept these Terms on behalf of each individual;
     4. where any individual in the Group Booking is a Minor, you have obtained the consent of their parent or legal guardian prior to booking
  7. Minors are not permitted to book or use any Service without the prior consent of a parent or legal guardian. By proceeding with a booking or using a Service, you confirm that you are either:
     1. over the age of 18, or
     2. a Minor who has obtained prior consent from their parent or legal guardian to book or use the Service.

• 2. Modifications

  1. We may modify or remove any part of these Terms at any time, or upon notice as required by law. If we elect to modify these Terms, we will post a new version on the Sites and update the date set out above. Any changes are effective immediately upon posting to, or removal from, the Sites. Your continued booking or use of Services thereafter constitutes your acceptance of any changes to the Terms. If you do not agree to any change, then you must immediately stop booking or using the Services.
  2. You should read and carefully consider the Terms before booking or using a Service and check back regularly for any changes. The terms that apply to any Services are the Terms that apply at the time you book or use the Service. Any changes made after you have made a booking will not affect that booking or the provision of the Services, unless we are required to make the change by law.

• 3. How It Works?

  Bookings for a Service can be made online, in-store or via our Customer Care team as follows:

  1. To book a Service online:
     1. visit the Services page here;
     2. select your preferred store location, Service and appointment date and time; and
     3. pay the booking fee (if applicable).
  2. To book a Third Party Service, you may be redirected to the website of the relevant Third Party Provider.
  3. To book a Masterclass Service, please email masterclass@mecca.com.au with your preferred date and MECCA location, group size and any additional requests or requirements. A minimum of 10 guests (including yourself) applies for all Masterclass Service bookings. If you have less than 10 guests (including yourself), you will not be able to book a Masterclass Service.
  4. For all Service bookings, we will send you a confirmation email and/or reminder SMS before your appointment.
  5. Your appointment for any Service is not confirmed until we or a Third Party Provider sends you confirmation of your booking.
  6. For all bookings for Services or Third Party Services, it is your responsibility to make sure we (or the applicable Third Party Provider) have the correct contact details when booking.

• 4. Payment

  1. The relevant fee for Services is in:
     1. Australian Dollars (AUD) for Services to be conducted in Australia; or
     2. New Zealand Dollars (NZD) for Services to be conducted in New Zealand.
  2. Unless stated otherwise, the relevant fee for Services is inclusive of GST and other taxes of a similar nature.
  3.  If applicable, the booking fee for all Services is payable at the time of booking.
  4. Unless stated otherwise, any deposit required to be paid for a Service is non-refundable.
  5. We have a responsibility to provide you with a secure payment gateway. To protect the interests of you and your financial institution, we conduct and implement fraud detection processes, including monitoring suspicious transactions and verifying the authenticity of bookings. If your booking (or your nominated payment method) triggers our fraud prevention protocols, we may contact you to confirm additional details. Your booking must pass our fraud prevention protocols before it will be fulfilled. If we are unable to obtain authorisation for payment, or you do not provide the requested information within the required timeframe, your booking may be cancelled and payment returned, if applicable, via the original payment method. In those circumstances, your bank may take 3 to 5 working days to clear the funds back into your account.
  6. A Service (excluding a Masterclass Service) is only redeemable for eligible products at the selected store on the day of your appointment if it is marked as ‘redeemable’ in its description here. Redemption is subject to the specific conditions and limitations outlined on that relevant service description page.
  7. A Masterclass Service is only redeemable for eligible products at the selected store on the day of your appointment.
  8. For further information on what fees contribute to your Beauty Loop Spend, please read the Beauty Loop Terms and Conditions.
  9. You cannot pay the fee for a Service using Afterpay.
  10. You cannot pay for a Third Party Service using a gift card from a Third Party Service Provider (even if it is the provider of the corresponding Third Party Service). For the avoidance of doubt, you may pay for a Third Party Service with a MECCA Gift Card

• 5. Booking Acceptance

  1. When you make a booking, you make an offer to purchase the Services from us in accordance with these Terms.
  2. We reserve the right to reject your booking request at any time, at our reasonable discretion, including in the event that we are unable to obtain authorisation for payment or that you do not meet the eligibility criteria set out, or as otherwise contemplated, in these Terms.

• 6. Cancellations

  1. You can manage your bookings, including cancellations, by:
     1. attending your nearest MECCA retail store;
     2. logging in to your account here; or
     3. contacting our customer service team here.         
  2. For Masterclass Services please email masterclass@mecca.com.au or hello@mecca.com.au to manage your booking, including cancellations.
  3. Fees for rescheduling or cancelling an appointment for change of mind are as follows:

  Type of Appointment	When notice of rescheduling or cancellation provided	Fees
  Any Service (excluding Masterclass Services and MECCA Beauty Atelier Services provided solely or in part by a Third Party Provider)	Cancellation 24 hours or more before your appointment	We will provide a full refund of any booking fee paid to your original payment method
  	Cancellation less than 24 hours before your appointment	We will retain any booking fee paid   If the Service is a MECCA Aesthetica Service, we may charge a ‘no show’ fee
  Masterclass Services	Cancellation 48 hours or more before your appointment	If the booking fee has been paid, we will provide a full refund of the booking fee to your original payment method
  	Cancellation less than 48 hours before your appointment	We will retain the booking fee paid .
  MECCA Beauty Atelier Services provided solely or in part by a Third Party Provider (Individual and Group)	Cancellation 48 hours or more before your appointment	If the booking fee has been paid, we will provide a full refund of the booking fee to your original payment method
  	Cancellation less than 48 hours before your appointment	We will retain the booking fee paid .

  4. For the purposes of the above, ‘business day’ means any day other than a Saturday, Sunday or public or bank holiday in the city that is the subject of the relevant booking.
  5. If we are unable to provide the Services due to circumstances outside our reasonable control, we may cancel your appointment. If we do so, we will provide you with a refund of the booking fee to your original payment method and use reasonable efforts to provide you with at least 24 hours’ notice prior to your scheduled appointment.

• 7. Late Arrivals

  1. The following terms apply if you are late to your appointment:

  Type of appointment	When to arrive	Consequences of late arrival
  Services (excluding MECCA Aesthetica Services and FaceGym Services)	You should arrive at least 10 minutes before your appointment.	If you are less than 15 minutes late, we may, at our absolute discretion:  Shorten the length of your appointment; or Change the Service you have booked   If you are more than 15 minutes late (but arrive before store closing time on the day of your appointment), we may, at our absolute discretion, cancel your appointment and allow you to redeem the booking fee on eligible products at the selected store on the day of your appointment.     If you arrive after store closing time or attend on a different day to your scheduled appointment date, this will be treated as a ‘no show’. In such cases, we will: cancel your booking; and retain the booking fee, as if you had cancelled the Service with less than 24 hours' notice.
  MECCA Aesthetica Services	You should arrive at least 10 minutes before your appointment.	If you are late we may, at our absolute discretion: not be able to provide the scheduled Service to you and charge a ‘no show’ fee; or shorten the length of or adapt your appointment.
  FaceGym Services	You should arrive at least 10 minutes before your appointment.	If you are late we may, at our absolute discretion: not be able to provide the scheduled Service to you; or shorten the length of your appointment; or reschedule your appointment to a new date and time. If you arrive after store closing time or attend on a different day to your scheduled appointment date, this will be treated as a ‘no show’. In such cases, we will: cancel your booking; and retain the booking fee, as if you had cancelled the Service with less than 24 hours' notice.
  Masterclass Services	You should arrive at least 15 minutes before your appointment.	Masterclass Services will not commence until all guests of the Group Booking have arrived. If you are expecting to arrive late, please contact us as soon as possible to let us know your expected time of arrival. You may contact the MECCA store directly or email masterclass@mecca.com.au. If you are late, we may (at our absolute discretion): not be able to provide the scheduled Service to you; or shorten the length of the Service based on the time when all guests arrive; or reschedule your appointment to a new date and time.

  If you have any questions or need assistance before your scheduled appointment, please contact the MECCA store where your appointment is booked. Store contact details can be found in your booking confirmation email and/or SMS.

   

• 8. MECCA Aesthetica Services

  1. In relation to MECCA Aesthetica Services:
     1. we reserve the right to change the MECCA Aesthetica Service booked if it is deemed unsuitable for you;
     2. prior to your booking or use of the MECCA Aesthetica Services, you must disclose to us any pre-existing conditions that may impact the MECCA Aesthetica Service you have booked including if:
        1. you have had excessive sun exposure within 7 days prior to your appointment;
        2. you are pregnant;
        3. you are receiving any medical treatment and/or have any medical condition;
        4. you have a pace-maker;
        5. you are taking oral vitamin A medication;
        6. you are using topical retinol;
        7. you have any skin conditions or allergies;
  2. If you are unsure about whether the MECCA Aesthetica Service is suitable for you, you should seek medical advice prior to attending your MECCA Aesthetica Service.
  3. You must review and if all is in order, complete the waiver form provided to you before your MECCA Aesthetica Service in order for us to commence your MECCA Aesthetica Service;
  4. If you purchase a package for the MECCA Aesthetica Services, they can only be used by you and are non-transferable.
  5. To secure your MECCA Aesthetica appointment, MECCA requires you to provide valid credit card details at the time of booking. The credit card will not be charged at the time of booking. By providing the credit card details, you consent to MECCA charging a ‘no show’ fee, if applicable, in accordance with clauses 6 and 7.

• 9. Brow & Lashes Services

  1. In relation to Brow Services:
     1. we reserve the right to change the Brow Service booked if it is deemed unsuitable for you; and
     2. prior to your booking or use of the Brow Service, you must disclose to us any pre-existing conditions or circumstances that may impact the service you have booked, including if:
        1. you have had a spray tan in the last 7 days;
        2. you are receiving any medical treatment and/or have any medical conditions;
        3. you have had excessive sun exposure in the 7 days prior to your appointment;
        4. you are using topical retinol or tretinoin;
        5. you have any skin conditions or allergies;
        6. you are taking oral vitamin A medication (including Accutane);
        7. you are currently taking doxycycline;
        8. you have wounds/broken skin around the treatment area; or
        9. you have had any facial treatments, laser resurfacing or a professional-grade chemical peel in the last 2 weeks.
  2. In relation to Lash Services:
     1. we reserve the right to change the Lash Service booked if it is deemed unsuitable for you; and
     2. prior to your booking or use of the Lash Service, you must disclose to us any pre-existing conditions or circumstances that may impact the Lash Service you have booked, including if:
        1. you are receiving any medical treatment and/or have any medical conditions;
        2. you have had excessive sun exposure in the 7 days prior to your appointment;
        3. you have any infections, inflammation or disorders to or around the eye area, including but not limited to conjunctivitis, cysts, styes or blepharitis;
        4. you are taking oral vitamin A medication (including Accutane);
        5. you have any skin conditions or allergies;
        6. you have had eye surgery in the last 6 weeks.
  3. If you are unsure about whether the Brow Service or Lash Service is suitable for you, you should seek medical advice prior to attending the relevant Brow Service or Lash Service;
     1. you must review and complete the waiver form provided to you before your Brow Service or Lash Services in order for us to commence your Brow Service or Lash Service; and
     2. if you purchase a package for the Brow Services or Lash Services, they can only be used by you and are non-transferable.

• 10. FaceGym Services

  1. In relation to FaceGym Services:
     1. we reserve the right to change the FaceGym Service booked if deemed unsuitable for you; and
     2. prior to your booking or use of the FaceGym Service, you must disclose to us any pre-existing conditions that may impact the FaceGym Service you have booked including if you have any of the contraindications in relation to the relevant FaceGym Service, as set out in clause 10(c) below.
  2. If you are unsure about whether the FaceGym Service is suitable for you, you should seek medical advice prior to attending your FaceGym Service.
  3. You must review and if all is in order, complete the waiver form provided to you before your FaceGym Service in order for us to commence your FaceGym Service.
  4. If you are receiving a service with Radio Frequency, it is important that you drink 2 litres of water in the 24 hours preceding your FaceGym Service.
  5. The contraindications relevant to FaceGym Services include:

  Contraindication	Express	Signature Sculpt	Signature Hands	Cryo Contour	Radio Frequency	I Need It All
  Dermal fillers, Anti-wrinkle or Botox injections, or Facial Threads in the last 4 weeks	x	x	x	x	x	x
  Facial Surgery in the last 6 months with visible unhealed areas	x	x	x	x	x	x
  Used any topical actives such as AHA, BHAs, chemical peels, retinoids, microdermabrasion or epidermal leveling in the past 4 weeks.	x	x	x	x	x	x
  Cancer in the area being treated – if less than 12 months remission	x	x	x	x	x	x
  Currently pregnant, trying to become pregnant, breast feeding or undergoing IVF	x	x	x	x	x	x
  Active skin conditions in the treatment area, such as: sores, eczema, rash, fragile, swollen, burnt, or injured skin, active acne, rosacea, dermatitis, psoriasis, sunburn, active Herpes Simplex or long-term steroid use that has affected the skin	x	x	x	x	x	x
  Metal pins, plates or pacemakers; epilepsy; prone to bone fracture or Severe Osteoporosis; Cardiac disorder or heart disease, sufferer of any heart conditions.	x	x		x	x	x
  Diabetes and loss of sensation	x	x		x	x	x
  Accutane/Roaccutane or photosensitive medication in last 6 months					x	x
  Cancer in the area being treated, if less than 5 years in remission					x	x
  Lymphatic disorders in the area (lymphoedema)					x	x
  Vascular disease such as PVD, Vasculitis or Collagen Vascular Disease					x	x
  Glaucoma - the eye area cannot be treated					x	x
  Cardiac disorder, heart disease, uncontrolled high blood pressure, or suffer from any cardiac conditions					x	x
  Renal insufficiency / Dialysis					x	x
  Poor blood clotting / coagulopathy, blood thinning medication					x	x
  Beard or excessive facial hair					x	x

  
  

• 11. Maria Tash Services

  1. In relation to Maria Tash Services:
     1. These services are not under our control and are not maintained by us. Accordingly:
        1. we are not responsible for the goods or services that are the subject of the Maria Tash Service, and we accept no responsibility for them or for any loss or damage that may arise from your use of, or reliance on, them (notwithstanding anything else);
        2. we only provide links, and a booking engine, to the third parties who provide the Maria Tash Services for your information and convenience, and this does not imply any endorsement of those third parties, or any association between us and them;
        3. your booking of, or use of, or reliance on, such goods or services of the third parties providing the Maria Tash Services is at your own risk; and
        4. we have no control over those third parties, nor any products, services, advice, diagnosis, information, or advertising material provided by them, and accept no responsibility for them or for any loss, damage, injury, adverse reaction or death that may arise from use of, or reliance on, them by you or anyone else (notwithstanding anything else).
     2. prior to your booking, you must disclose to us any pre-existing conditions that may impact the service you have booked.
     3. Maria Tash Services are not available in the following instances, due to potential health risks:
        1. you are pregnant;
        2. you have consumed alcohol prior to your appointment and/or are visibly intoxicated; or
        3. you have a rash, burn, broken skin, or sunburn in the piercing area and the skin has not yet healed.
     4. If you are unsure about whether this service is suitable for you, you should seek medical advice prior to attending your service;
     5. The following age restrictions apply to Maria Tash Services:

     Piercing Type	Minimum permitted age
     Earlobe Piercing	5 years old
     TASH Lobe	13 years old
     Helix Piercing	13 years old
     Cartilage Piercing	16 years old
     Nostril & Septum Piercing	16 years old
     Industrial Piercing	16 years old
     Eyebrow Piercing	16 years old
     Lip Piercing	16 years old
     Surface & Dermal Piercings	18 years old

     6. For any customers under the age of 18:
        1. the customer must be accompanied by a parent or legal guardian to receive a Maria Tash Service;
        2. both the customer and parent/legal guardian must present valid photographic ID or equivalent (i.e. passport, driver’s license, birth certificate) before the booked Service; and
        3. if the customer and parent/legal guardian’s surnames differ, proof of guardianship must be presented.
     7. If you are unable to present physical ID for either yourself as required above, both MECCA and the Maria Tash team reserve the right to cancel or reschedule your Service
  2. It is recommended that the Maria Tash Aftercare Guide is followed. This guide can be accessed here.

• 13. Warranties and Liability

  1. Before your Service starts, you must notify our team of any pre-existing condition or health related issues relevant to the Service being provided, including any skin condition, hypersensitivity, allergy, medication, treatment, pregnancy or other matter that could affect whether the Service is suitable for you. 
  2. If we reasonably consider that providing the Service may pose a risk to your health or safety, or the health and safety of our team. or other customers, we may cancel, reschedule or modify your selected Service. If this occurs, we will act reasonably and let you know the options available to you, which may include rescheduling the Service or receiving a refund where required by law. 
  3. Prior to booking or using a Service, you must ensure that you meet the relevant age requirements for your Service, found on the relevant Service page here. If you do not meet the relevant age requirements, MECCA reserves the right to cancel or reschedule the Service.
  4. Whilst we will take all reasonable precautions, due to the nature of the Services we cannot guarantee that:
     1. you will not experience any adverse effects from, or related to, the Services; and
     2. the Services and any products used in such Services are allergen, reaction or sensitivity free.
  5. By booking or using any of the Services you acknowledge that:
     1. we (including the team member providing your Service) do not diagnose any diseases, illnesses, conditions, ailments or any other medical, health, physical or mental disorders and that you are responsible for consulting a medical professional for any health or medical concerns that you may have; and
     2. you are proceeding with the relevant Service at your own risk, to the extent permitted at law.
  6. Any safety precautions undertaken by our employees, volunteers, contractors, partners or agents are for your benefit and that of other participants of a Service (as applicable). We do not guarantee your safety. Any safety measures taken or adopted by MECCA for a Service do not detract from your responsibility to take care for your own safety and medical conditions.
  7. To the maximum extent permitted by law, MECCA is not liable for any loss, damage, injury, reaction, or cost that arises from or in connection with:
     1. Your failure to disclose relevant information to us before or during the Service;
     2. Your failure to follow reasonable instructions or aftercare guidance provided by us;
     3. A pre-existing condition, allergy, sensitivity or other health-related issue that was not caused by us;
     4. Products, services or arrangements supplied by you or a third party; or
     5. Any matter outside our reasonable control,
     except to the extent the loss, damage, injury, reaction, or cost is caused or contributed to by MECCA, including by our negligence, breach of these Terms, or failure to comply with applicable law.
  8. You are responsible for any arrangements, products or services that you or a third party engage or bring in connection with a Service, MECCA is not liable for any such arrangements, products or services, other than to the extent caused by us.  

• 15. Third Party Services

  1. In relation to Third Party Services and to the extent permitted at law:
     1. we only provide a booking engine for certain Third Party Services, and links to the Third Party Providers who provide Third Party Services, for your information and convenience;
     2. the provision of Third Party Services by Third Party Providers are not maintained by us, we are not responsible for the Third Party Providers providing the Third Party Services nor any products, services, advice, diagnosis, information or advertising material provided by such Third Party Providers, and accept no responsibility for them or for any loss, damage, injury, adverse reaction or death that directly arises from use of, or reliance on, such Third Party Providers by you or anyone else; and
     3. your booking, use of, or reliance on Third Party Services of a Third Party Provider is at your own risk.
  2. Your use of the Third Party Services is governed by the terms and conditions of the respective Third Party Provider. In respect of your use of the Third Party Services, if there is any inconsistency between these Terms and the terms and conditions of a Third Party Provider, the terms and conditions of the Third Party Provider will apply. You can find the terms and conditions of a respective Third Party Provider on the Third Party Provider’s website or, where applicable, on the relevant Third Party Service page of our Site for that Third Party Provider.

• 16. No Waiver and Severability

  1. Any failure to enforce any of our rights does not constitute a waiver of those rights.
  2. Any part of these Terms that is illegal, void or unenforceable may be severed, and the remainder will continue in force.

• 17. Applicable Law

  1. These Terms are governed by the laws in force in Victoria, Australia.
  2. You and MECCA submit to the exclusive jurisdiction of the courts exercising jurisdiction in Victoria, Australia.