Terms & Conditions

Purchase Terms and Conditions

• 1. General

  1. MECCA operates a website at www.mecca.com and the MECCA app (collectively, the Sites). These terms and conditions (which can be accessed in full by clicking on each of the headings below) (Terms), the Website Terms and Conditions, the Beauty Loop Terms and Conditions, the Privacy Policy, any other terms and conditions and policies that you may find on the Sites (such as our Returns and Exchanges Policy and Shipping & Delivery Policy), and any applicable laws or regulations govern the purchase (or proposed purchase) of any products from MECCA.
  2. These Terms do not govern the purchase (or proposed purchase) of any products (Third Party Products) from a third party (including a concession partner) (Third Party Provider) within a MECCA store (including a MECCA Flagship store). The purchase of Third Party Products is governed by the terms and conditions of the respective Third Party Provider.
  3. For the purpose of these Terms, MECCA, we, us, or our means:
     1. MECCA Brands Pty Ltd if you are purchasing products from a MECCA store located in Australia or the MECCA online store in Australia located at www.mecca.com/en-au; or
     2. MECCA Brands NZ Pty Ltd if you are purchasing products from a MECCA store located in New Zealand or the MECCA online store located in New Zealand at www.mecca.com/en-nz.
  4. You should read these Terms carefully before purchasing any products from MECCA. We encourage you to consult our Help section or contact our Customer Care team here, if you have any particular questions in relation to these Terms.
  5. By purchasing a product, you acknowledge that you have read, understood, and agreed to these Terms. If you purchase any products from MECCA on someone else's behalf, you represent that you have the authority to do so, and accept these Terms, on their behalf.

• 2. Modification

  1. We may modify or remove any part of these Terms at any time, or upon notice as required by law. If we elect to modify these Terms, we will post a new version on the Sites and update the date set out above. Any changes are effective immediately upon posting to, or removal from, the Sites. Your continued purchase of products thereafter constitutes your acceptance of any changes to these Terms. If you do not agree to any change, then you must immediately stop purchasing any products.
  2. You should read and carefully consider these Terms before purchasing a product and check back regularly for any changes. The terms that apply to any purchases from MECCA are the Terms that apply at the time you place the order. Any changes to the Terms made after you have placed an order will not affect that order, unless we are required to make the change by law.

• 3. Placing orders

  1. You may place an order in store or via the Sites.
  2. To place an order, you must:
     1. meet the below eligibility criteria; and
     2. provide your personal and payment details, including your full name, phone number, e-mail address and any other requested information. By providing these details, you represent and warrant that they are valid and correct and that you are the person specified in the ‘Billing information’ section.
  3. You will meet the eligibility criteria if:
     1. you hold a valid credit or debit card issued by a bank that is acceptable to MECCA or you hold another means of payment that is acceptable to MECCA, such as a valid Paypal or Afterpay account (Alternate Payment Method); and
     2. you have authorised MECCA to process 1 or more charges on your credit or debit card or Alternate Payment Method in an amount equivalent to the total purchase price for the products that are the subject of the order.
  4. Orders may not be changed or cancelled once processed.
  5. We reserve the right to only accept orders from those aged over 18, as legislated by the relevant state or territory of residence.

• 4. Acceptance of your order

  1. When you place an order via the Sites or in store, you make an offer to purchase the selected products from us in accordance with these Terms. Your offer is accepted, and the contract for the supply of the products is completed, when an email is sent from us (or our authorised agent) confirming that the products have been dispatched and handed over to the designated carrier. For the avoidance of doubt, your offer has not been accepted when you add 1 or more items to your cart or otherwise place your order.
  2. For products purchased in store (including in any of our tax-free stores (Tax-free Store)), your offer is accepted, and the contract for the supply of the products is completed, upon receipt at the point of sale.
  3. At the time your order is placed, your credit or debit card or Alternate Payment Method will be charged in the amount equivalent to the total price for the products that are the subject of the order. The transaction may appear as ‘authorisation only’ or ‘pending’ on your bank statement until your order is fulfilled. 
  4. We have a responsibility to provide you with a secure payment gateway. To protect the interests of you and your financial institution, we conduct and implement fraud detection processes, including monitoring suspicious transactions and verifying the authenticity of orders. If your order (or your nominated payment method) triggers our fraud prevention protocols, we may contact you to confirm additional details. Your order must pass our fraud prevention protocols before it will be fulfilled. If we are unable to obtain authorisation for payment, or you do not provide the requested information within the required timeframe, your order may be cancelled and payment returned, if applicable, via the original payment method. In those circumstances, your bank may take 3 to 5 working days to clear the funds back into your account. 
  5. We may use your personal information (e.g. your personal and payment details) for the purpose of performing credit checks. Where necessary, we may transmit or obtain information or updated information about you (including your card number) to or from third parties for the purposes of authenticating your identity, validating your card, obtaining an initial credit card authorisation and/or authorising individual purchase transactions. Please refer to our Privacy Policy for further information about how we use your personal information.
  6. We reserve the right to:
     1. reject your offer at any time at our reasonable discretion, including in the event that we are unable to obtain authorisation for payment, the products are unavailable or that you do not meet the eligibility criteria set out, or otherwise contemplated, in these Terms; and
     2. restrict or limit the quantity of particular products being shipped to any one customer or postal address. 

• 5. MECCA Beauty Loop

  MECCA Beauty Loop is our customer rewards program. You may hold, or register, a MECCA Beauty Loop member account also known as ‘My Account’ (Beauty Loop Account). You may be restricted from using or accessing some parts of the Sites if you do not hold or register, and log in to, your Beauty Loop Account. If you place an order via the Sites as a guest, the transaction will not contribute to your Beauty Loop Spend (as defined in the Beauty Loop Terms and Conditions) and cannot be retroactively amended. Please see our Beauty Loop Terms and Conditions for further information.

• 6. Prices

  1. Unless stated otherwise and except for products purchased from a Tax-free Store (which are sold free of GST in accordance with applicable law), prices are inclusive of GST and other taxes of a similar nature, but do not include any applicable shipping or delivery fees. Prices are displayed in:
     1. Australian Dollars (AUD) if you are located in Australia; and
     2. New Zealand Dollars (NZD) if you are located in New Zealand.
  2. Prices are subject to change, effective immediately upon posting to the Site(s) or by other form of notification.

• 7. Shipping and returns

  1. Shipping of orders is governed by our Shipping & Delivery Policy and the return of products is governed by our Returns and Exchanges Policy.
  2. The shipping and return of any Third Party Products is governed by the terms and conditions of the respective Third Party Provider.

• 8. Title and risk

  In relation to products that you order:

  1. title in the products passes to you on the later of delivery to you or payment in full; and
  2. risk in the products (including damage to or loss of the products) passes to you when the products are delivered (having regard to our Shipping & Delivery Policy).

• 9.Tax-free store purchases

  This section applies to any products you purchase from a Tax-free Store. Where products are supplied to you in a Security Tamper-Evident Bag (STEB):

  1. the STEB must remain sealed and unopened during transit and until you reach your final destination, including where you transit through one or more other countries during your journey;
  2. you are responsible for ensuring the STEB remains sealed and intact throughout your journey, including during any transit or stopover;
  3. any STEB that has been opened, tampered with, or is otherwise no longer sealed before you reach your final destination may be confiscated by security or airport authorities; and
  4. to the fullest extent permitted by applicable law, we accept no liability for any products that are confiscated, lost or destroyed as a result of a STEB being opened or tampered with before you reach your final destination.

• 10. Intended use

  1. By purchasing a product, you agree to use it for the intended purpose and always in accordance with the instructions, guidelines, precautions and warnings. If you use the products for any other purpose, you will assume full responsibility for any loss or damage arising out of such use. You should always check the ingredients for and patch test products, to avoid potential allergic reactions.
  2. By purchasing a product, you acknowledge that:
     1. we do not diagnose any diseases, illnesses, conditions, ailments or any other medical, health, physical or mental disorders and that you are responsible for consulting a medical professional for any health or medical concerns that you may have; and
     2. you are proceeding with the order at your own risk, to the extent permitted at law.

• 11. Product ingredients

  From time to time, our brands refresh their products and the ingredients they use may change slightly. We aim to update our digital platforms with any changes as soon as we can, but you should check the product packaging for the most up-to-date ingredient list. If you want to double check an ingredient, please contact our Customer Care team here.

• 12. Liability

  Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law, NZ Consumer Guarantees Law or any other applicable law that cannot lawfully be excluded, restricted or modified.

  To the fullest extent permitted by applicable law, neither MECCA nor you will be liable for any indirect, special, punitive, incidental, or consequential damages of any kind or loss of profits, loss of revenue, loss of data, loss of goodwill, arising out of, or related to the ordering process, the products purchased, or use (or non-use) thereof, regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if the relevant person had been advised of the possibility of such damages.

• 13. Relationship

  No agency, partnership, joint venture, employment or franchisor-franchisee relationship is intended or created between you and us by these Terms.

• 14. Force majeure

  Neither MECCA nor you will be responsible for any delay, suspension or failure arising out of any circumstances outside of its reasonable control, including acts of God, governmental actions, including any government imposed shutdown or closure, a change in applicable law, riots, vandalism, strikes, lockouts or other labour difficulty, war or national emergency, pandemic, epidemic, quarantine or other widespread or serious threat to human health (including an outbreak or recurrence), acts of terrorism, fire, explosion, flood or other natural disaster, inability to obtain any necessary materials, equipment, facilities or services, internet interruption or virus, accidents or breakdown of plant, machinery, software, hardware or communication network and failure or shortage of power supplies or other essential utility.

• 15. Third Party Products

  1. a. In relation to Third Party Products and to the extent permitted at law:
     1. we only provide links to the Third Party Products and Third Party Providers, for your information and convenience;
     2. we are not responsible for the Third Party Products, nor any services, advice, diagnosis, information or advertising material provided by the relevant Third Party Providers, and accept no responsibility for them or for any loss, damage, injury, adverse reaction or death that directly arises from use of, or reliance on, such Third Party Products or services by you or anyone else; and
     3. your use of, or reliance on, such Third Party Products of the Third Party Providers is at your own risk.
  2. b. Your use of the Third Party Products is governed by the terms and conditions of the respective Third Party Provider.

• 16. No waiver and severability

  1. Any failure to enforce any of our rights does not constitute a waiver of those rights.
  2. Any part of these Terms that is illegal, void or unenforceable may be severed, and the remainder will continue in force

• 17. Applicable law

  1. These Terms are governed by the laws in force in Victoria, Australia.
  2. You and MECCA submit to the exclusive jurisdiction of the courts exercising jurisdiction in Victoria, Australia.

• 18. Contact

  If you have any questions regarding these Terms, please contact our Customer Care team here.