Terms & Conditions

Store Entry Terms and Conditions

• 2. MODIFICATIONS

  1. We may modify or remove any part of these Terms at any time, or upon notice as required by law. If we elect to modify these Terms, we will post a new version on the MECCA website located at www.mecca.com (Website) and update the date set out above.
  2. Any changes are effective immediately upon posting to, or removal from, the Website.
  3. You should read and carefully consider the Terms before entering a MECCA Store.

• 3. ENTRY

  1. Entry to a MECCA Store is subject to store operating hours and capacity limits.
  2. You must comply with all instructions from team members and posted signage at the MECCA Store.
  3. If you are in breach, have previously breached, or are suspected of breaching these Terms, we may:
     1. refuse entry to a MECCA Store;
     2. refuse the provision of any services offered from time to time in a MECCA Store (Services);
     3. refuse the purchase of any products offered from time to time in a MECCA Store (Products);
     4. request that you leave a MECCA Store;
     5. remove you from a MECCA Store; or
     6. report you to the appropriate law enforcement body.

• 4. YOUR OBLIGATIONS

  1. While you are in a MECCA Store, you acknowledge and agree to: 
     1. comply with these Terms;
     2. comply with any requests from MECCA team members or representatives;
     3. promptly notify MECCA team members of any safety incidents or hazards, including spills, damage, mess or any other condition that may pose a risk to customers, staff or property; and
     4. supervise any children accompanying you who are aged 12 years or under.
  2. You must not enter any unauthorised areas of a MECCA Store, including back-of-house spaces, team member only areas, storage rooms, loading zones or points of sale unless expressly permitted by a MECCA team member. These areas are restricted for safety, security and operational reasons.

• 5. YOUR CONDUCT

  1. While you are in a MECCA Store, you will not:
     1. display disorderly, offensive, disruptive, unlawful, discriminatory, threatening, aggressive or other inappropriate behaviour in a MECCA Store, including in content relating to your visit to a MECCA Store;
     2. use foul or abusive language, or make racial or threatening remarks or gestures (whether to MECCA team members or otherwise) in a MECCA Store, including in content relating to your visit to a MECCA Store;
     3. engage in any behaviour that poses, or is reasonably likely to pose, a risk to the health, safety or wellbeing of MECCA team members, customers or others in a MECCA Store; or
     4. commit any act of theft, attempted theft, fraud, vandalism, littering, damage to property, misuse of Products or Services, or other unlawful activity.
  2. You must not bring hazardous materials, illegal substances, or dangerous items (including weapons) into a MECCA Store.

   

• 6. SECURITY

  1. In order to protect your safety, the safety of MECCA team members, customers and others in MECCA Stores, MECCA may operate camera, audio recording, surveillance or other monitoring equipment or devices. This may include fixed CCTV systems, body-worn cameras used by MECCA team members or security personnel, and other recording technologies.
  2. In order to maintain safety, prevent unlawful activity and respond to incidents in MECCA Stores, MECCA may engage security personnel, including uniformed or plain-clothed security officers, and may implement covert security measures.
  3. By entering a MECCA Store, you acknowledge that these surveillance systems may capture images, video and other information relating to you. MECCA collects and handles this information in accordance our Privacy Policy. This information may be used for security, safety and operational purposes, and may be disclosed to third parties where reasonably necessary, including security service providers, shopping centre management and law enforcement agencies.
  4. Security personnel may request to inspect your bags or personal belongings where they hold a reasonable suspicion of unlawful activity or a breach of procedures in a MECCA Store. You may decline such a request, however, refusal may result in you being directed to leave the MECCA Store. Where appropriate, we may also refer the matter to police.

• 7. DISCLAIMERS

  By entering a MECCA Store, you acknowledge and agree that:

  1. you enter and occupy the premises at your own risk;
  2. you are responsible for any loss, damage, cost or expense you cause to any person or property, including your own, on or in the MECCA Store;
  3. MECCA reserves the right to decline the provision of Services or the purchase of Products by you; and
  4. if you test or use a Product, you do so at your own risk and are responsible for any potential allergic or other reactions. You must use Products as intended and in accordance with any instructions, guidelines, precautions and warnings. You should check ingredients and, where appropriate, patch test Products prior to use.

• 8. LIABILITY

  1. Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under applicable consumer law, including the Australian Consumer Law and the Consumer Guarantees Act 1993 (NZ).
  2. To the extent permitted by law, MECCA is not liable for any loss, damage, cost or expense incurred by you or anyone else in connection with your entry to, or presence in, a MECCA Store, except to the extent caused by MECCA’s negligent act or omission.
  3. To the fullest extent permitted by applicable law, neither MECCA nor you will be liable for any indirect, special, punitive, incidental, or consequential damages of any kind or loss of profits, loss of revenue, loss of data, loss of goodwill, arising out of, or related to your entry into a MECCA Store, regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if the relevant person had been advised of the possibility of such damages.
  4. MECCA excludes all warranties, guarantees and undertakings not expressly specified in these Terms.
  5. MECCA is not liable to you or anyone else for any loss, damage, cost or expense, or theft of, personal belongings occurring in a MECCA Store.
  6. MECCA is not liable for:
     1. any harm, distress, illness or injury caused to you from testing or using Products, including in relation to allergic or other reactions; or
     2. injuries, accidents, or personal property damage occurring in a MECCA Store unless caused by our negligence.

• 9. PHOTOGRAPHS AND RECORDINGS

  You may take personal photos or recordings of your own experience at a MECCA Store. However, you must not film, photograph or otherwise record:

  1. MECCA team members, customers or others in a MECCA Store without MECCA’s prior written consent;
  2. any part of a MECCA Store, including displays or products, for public, promotional or commercial purposes without MECCA prior written consent; or
  3. in a manner that is disruptive, intrusive or inappropriate.

• 10. PRIVACY

  MECCA will collect personal information and will handle it in connection with these Terms in accordance with our Privacy Policy.

   

• 11. RELATIONSHIP OF PARTIES

  No agency, partnership, joint venture, employment or franchisor-franchisee relationship is intended or created between you and us by these Terms.

   

• 12. NO WAIVER AND SEVERABILITY

  1. Any failure to enforce any of our rights does not constitute a waiver of those rights.
  2. Any part of these Terms that is illegal, void or unenforceable may be severed, and the remainder will continue in force.

• 13. FORCE MAJEURE

  Neither MECCA nor you will be responsible for any delay, suspension or failure arising out of any circumstances outside of its reasonable control, including acts of God, governmental actions, including any government imposed shutdown or closure, a change in applicable law, riots, vandalism, strikes, lockouts or other labour difficulty, war or national emergency, pandemic, epidemic, quarantine or other widespread or serious threat to human health (including an outbreak or recurrence), acts of terrorism, fire, explosion, flood or other natural disaster, inability to obtain any necessary materials, equipment, facilities or services, internet interruption or virus, accidents or breakdown of plant, machinery, software, hardware or communication network and failure or shortage of power supplies or other essential utility.

   

• 14. APPLICABLE LAW

  1. These Terms are governed by the laws in force in Victoria, Australia.
  2. You and MECCA submit to the exclusive jurisdiction of the courts exercising jurisdiction in Victoria, Australia.

• 15. CONTACT

  If you have any questions regarding these Terms, please Contact Us.