Help & Contact us
What would you like to know?
Does MECCA offer free shipping?
Yes! We offer free shipping on orders $25 or over within Aotearoa (New Zealand). We also offer Click & Collect at no extra cost (and your order is usually available within 2 hours). You can learn more on our Shipping & Delivery page.
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Need help with something specific? Here are some useful links for common queries.
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Still need help? Get in touch!
- Chat live with our Customer Care team from 8:00am – 10:00pm AEDT daily. They're on standby and ready to help!
- Call our Customer Care team on 1800 007 844 (free call Australia). We're available daily from 8:00am – 6:00pm AEDT.
Just fill in the form below or email us at hello@mecca.com.au and we'll get back in touch as soon as possible. Please note that all fields are mandatory unless they’re marked optional. If you’re a journalist reaching out with a media enquiry, email us at PR@mecca.com.au. Please note that email address is not monitored on weekends or public holidays. When you contact us, we will collect and handle your personal information in accordance with our Privacy Policy.
