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What would you like to know?
What is your returns policy?
We hope that you will be delighted with your beauty-full MECCA purchase, however, if you change your mind we have a flexible returns policy. In order to return a product, you will need to return it within 90 days of your purchase date with a valid proof of purchase (including a receipt, e-receipt, Beauty Loop account history or gift receipt).
So, what are your options?
- For a refund – the product returned must be in a brand new, unused, unopened and resaleable condition
- For an exchange or store credit – the product returned can be lightly sampled, opened or unwrapped
If you meet the above return conditions, you will be able to return the item at any MECCA store (even if the item was purchased online) or via post.
For instructions on how to make a return in-store click here.
For instructions on how to make a return via post click here.
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Still need help? Get in touch!
- Chat live with our Customer Care team from 8:00am – 10:00pm AEDT daily. They're on standby and ready to help!
- Call our Customer Care team on 1800 007 844 (free call Australia). We're available daily from 8:00am – 6:00pm AEDT.
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